Customer Service Representative (02804) - 2504 N Water St

Domino's • Decatur, IL

51d • Onsite

About The Position

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in data entry and basic computer operations
• Ability to multitask effectively in a fast-paced environment
• Basic math skills for processing transactions and handling monetary exchanges
• Strong interpersonal skills and ability to work collaboratively in a team
• Customer-focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts as needed
• Ability to remain calm and professional under pressure
• Willingness to learn and adapt to new technologies and procedures
• Physical ability to stand for extended periods and navigate the work area

Nice To Haves

• Previous customer service experience preferred

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
• Process customer orders, ensuring accuracy and timeliness
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with team members to ensure smooth operations and consistent customer service
• Enter and update customer information in our database systems
• Assist in maintaining a clean and organized work environment
• Participate in team meetings and training sessions to enhance skills and knowledge
• Identify and escalate complex issues to appropriate departments or management when necessary
• Meet or exceed established performance metrics and quality standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees