Customer Service Representative - Water Treatment

Veolia Environnement SA•Trevose, PA

8d•$28 - $31•Hybrid

About The Position

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Summary This position will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce, including problem resolution. All orders are processed in SAP. Key Characteristics Strong customer service Attention to detail and effective organizational skills Ability to manage and track multiple activities Ability to learn and apply policies and procedures to daily work Effective communication skills Professional interaction and collaboration with internal and external customers Sense of urgency

Requirements

Problem-solving ability
Ability to work under pressure in a fast-paced environment
Strong analytical, organizational, and time management skills
Strong interpersonal skills
Strong verbal and written communication skills
Strategic thinker and results-oriented
Team player
2 years order entry and order management experience
3 years Customer Service experience
2 years SAP experience or equivalent ERP system

Nice To Haves

Proficiency in Google Docs/Sheets and the ability to learn company and company specific computer applications.
1 year of Salesforce experience

Responsibilities

Process orders received via Salesforce, review that information provided is correct and complete. Communicate with teams of any pending issues.
Review purchase orders to ensure compliance with policies and procedures.
Review all online orders, remove blocks, and make sure the order is created correctly.
For vendor items, create material numbers in SAP.
Partner with plants and sourcing team for inventory status as needed.
Accountable for all order management of orders entered, including providing updates and tracking information to customers and relevant colleagues.
Identify opportunities to improve efficiency and productivity.
Other projects as assigned.