Customer Service Representative

Stark Exterminators•Biloxi, MS

20h

About The Position

Stark Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience. Stark Exterminators is part of the Arrow Exterminators family of brands, a family-owned and operated business since 1964. The company has grown rapidly, servicing 12 states with multiple offices to offer a personalized approach. Ranked as the sixth-largest pest and termite control company in the United States, Arrow Exterminators instills family values in its company culture, creating a welcoming work environment. The company attributes its success to passionate, highly trained team members committed to protecting everyone's quality of life. As Arrow grows, it seeks new talent and offers competitive compensation, a robust benefits package, and a family-oriented company culture.

Requirements

Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) work week
Willing to work minimal overtime as needed

Responsibilities

Serve as the first point of contact for any internal or external customers
Act as a detective to determine any problem and find a solution to every issue with incoming phone calls
Assist in scheduling service
Collect payment
Update customer files
Connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid
Work in a team atmosphere that strives to meet the service center's goals each month