Service Representative I - Las Vegas

Stanley Black & Decker, Inc.•Las Vegas, NV

1d•Onsite

About The Position

As a DeWALT Customer Service Representative, you will be an on-site employee within the T&O Commercial team in Las Vegas, NV. This role involves handling customer orders, including pricing, item identification, quantity verification, and extending items. You will attract potential customers by answering product and service questions, driving incremental sales, and suggesting additional products and services. The position requires conducting sales and service both at the counter and via phone, providing information on product application, features, benefits, and proper handling and maintenance. A key responsibility is resolving product or service problems by clarifying complaints, determining causes, explaining solutions, expediting corrections, and ensuring resolution. Stanley Black & Decker is a global company with over 50,000 professionals, known for brands like DEWALT, BLACK+DECKER, and CRAFTSMAN. The company fosters growth, learning, diversity, equity, and inclusion, and is committed to sustainable business practices and innovation in manufacturing.

Requirements

The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
Experience in a customer-facing role within a Retail/Service environment.
A high degree of integrity and accountability.
Dependability, reliability, and the ability to work with minimal supervision.
Superior customer service and salesmanship skills.
Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

Nice To Haves

Bilingual proficiency preferred
Experience reading schematics and determining parts needed for specific tool repairs

Responsibilities

Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
Conduct customer sales and service both at the counter and via phone.
Service customers on product application, features, benefits and proper handling and maintenance.
Make sales of services, programs and products to customers.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Benefits

Competitive salary
Medical insurance
Dental insurance
Life insurance
Vision insurance
Wellness program
Disability insurance
401(k)
Employee Stock Purchase Plan
Paid time off (including paid vacation, holidays & personal days)
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs
Discount programs for many other vendors and partners
Career opportunity along multiple career paths
Access to a wealth of learning resources, including our digital learning portal, Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities)
Diverse & Inclusive Culture
Purpose-Driven Company (through volunteerism, giving back, and sustainable business practices)