Customer Service Representative

TEKsystems•Richland, WA

29d•$20 - $22•Onsite

About The Position

The Member Contact Center Representative is a dedicated customer service professional committed to fostering strong and lasting relationships with credit union members. This role requires a proactive problem-solver who efficiently responds to member inquiries, processes account maintenance, and offers tailored solutions with a sense of urgency. With a member-first mindset, the representative identifies opportunities to enhance financial well-being by promoting relevant credit union products and services. A successful candidate will thrive in a collaborative environment, demonstrate outstanding communication skills, and maintain up-to-date knowledge of policies, procedures, and industry regulations.

Requirements

Minimum of a high school diploma; some college coursework preferred; degree highly desirable.
At least 1+ year of customer service experience in a call center setting.
Excellent communication skills—both verbal and written.
Ability to work collaboratively and contribute to a cohesive team environment.
Member-centric approach with a friendly and professional demeanor.
Proficiency in Microsoft Office and standard office equipment; familiarity with call center programs desirable.
Strong analytical skills to assess situations and recommend operational improvements.
Demonstrates courtesy, tact, and diplomacy when engaging with members and colleagues.

Nice To Haves

Bilingual in Spanish, preferred.

Responsibilities

Provide exceptional service to members via phone and email, ensuring positive and lasting relationships.
Answer general inquiries, assist with account maintenance, and resolve member concerns promptly.
Meet and exceed critical performance metrics while delivering high-quality service.
Research and resolve complex issues under the guidance of the MCC Supervisor or MCCR Lead, demonstrating urgency and ownership.
Set clear expectations for members, offering timely follow-ups and resolutions to ensure satisfaction.
Identify opportunities to promote additional credit union products, services, and promotions that align with member needs.
Maintain thorough knowledge of credit union policies, procedures, and regulatory compliance to provide accurate information.