Customer Service Representative - Tampa, FL

Signode•Tampa, FL

1d•Onsite

About The Position

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company. The Customer Service Representative plays a critical role in delivering a world-class customer experience to clients and sales teams. Responsibilities include processing and monitoring customer orders, resolving disputes promptly and accurately, and generating customer-specific reports to support orders excellence. This role collaborates closely with Procurement, Commercial Sales, Finance, and Supply Chain teams to ensure customer expectations are met and aligned with Signode’s mission and core values. This CSR also manages complex orders that require elevated attention and care.

Requirements

High School Diploma or GED required.
Minimum of 2 years in a customer service role, with a proven track record of delivering high-quality support.
Demonstrated ability to build and maintain strong customer relationships by coordinating internal resources to meet commitments and resolve issues effectively.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Experience with ERP systems required, including Microsoft Dynamics 365 (D365), SAP, Oracle, or NetSuite.

Nice To Haves

Associate degree in business or related field preferred.
Familiarity with ticketing systems (e.g., Microsoft D365) is a plus.

Responsibilities

Possess all core competencies of an entry-level Customer Service Representative, along with advanced skills outlined below.
Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop), ensuring correct account details, pricing, terms of sale, product selection, and quantities.
Proactively review open orders daily to identify and resolve issues preventing release or confirmation of order.
Handle customers incoming calls to our Signode 800 number.
Answer customer questions and resolve issues in a timely manner.
Respond to customer inquiries via email and phone, providing timely and accurate information.
Communicate updates, changes, delays, and other relevant information to customers to ensure transparency and satisfaction.
Investigate and resolve billing concerns by tracking shipments, researching pricing discrepancies, processing return authorizations, providing quotes, and managing credit hold orders.
Maintain backorder reports for high-priority accounts, ensuring visibility and timely follow-up.
Identify and remove barriers affecting product quality, support, on-time delivery, and overall customer satisfaction through problem-solving and continuous improvement efforts.
Serve as the first point of contact for other departments regarding high-priority customer concerns.