Customer Service Representative

Armacell • Mebane, NC

1d • $20 - $24 • Hybrid

About The Position

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world! The year 1954 marked a significant milestone in thermal insulation history. Armstrong’s R&D Project Number 54013, developed by three innovators, evolved into ArmaFlex, the world's first flexible, closed-cell elastomeric foam for equipment insulation. This product revolutionized the insulation industry. Today, 70 years later, ArmaFlex continues to be a pillar of Armacell's success. The Customer Support Representative is a key component of the Advanced Insulation Customer Service team and is responsible for maintaining a relationship with accounts in several different market verticals. This role supports pricing, order entry, complaints, shipping, logistics, issues tracking and requests within Sales Force. The CSR also maintains and assists with credits and billing to keep accounts current. This position requires candidates to be within commuting distance of the Mebane, NC office. There is a minimum 10-week on-site training period, followed by a transition period, before moving to a hybrid schedule. What Armacell can offer you Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & wellbeing. Financial programs such as 401(k), life insurance, short & long- term disability coverage, and opportunities for performance-based salary incentive programs Generous paid time off including 12 holidays Training and educational resources in our learning management system Giving & volunteer opportunities, and discounts on retail products, services & experiences

Requirements

• Minimum 3 years in a customer-focused, order management, and operations coordination role
• Strong interpersonal and communication skills
• Ability to manage competing priorities with a high degree of organization and attention to detail
• Demonstrated problem-solving ability and sound judgement
• Quick learner, good problem-solving and decision-making capabilities resulting in mutually beneficial resolution
• Experience with Outlook, SAP, Salesforce, and Microsoft Office

Responsibilities

• Manage the full lifecycle of customer orders – from entry through delivery – ensuring accurate, timely fulfillment
• Develop and maintain positive relationships with customers and field representatives
• Collaborate with cross-functional teams including sales, planning, operations, logistics, and finance to proactively resolve issues and deliver a seamless experience
• Identify, assess, and address customer needs, concerns, and complaints, by phone and email, and bring to timely resolution
• Process financial adjustments such as credit and debit notes and returns
• Coordinate with logistics and third-party warehousing partners to align delivery schedules and resolve shipment concerns
• Process, coordinate and provide follow up of logistics, warehouse, and quality claims including financial discrepancies
• Enter cases into Salesforce for logistics, warehouse, and quality claims
• Maintain up-to-date product knowledge and stay informed on process improvements and system updates

Benefits

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & wellbeing.
• Financial programs such as 401(k), life insurance, short & long- term disability coverage, and opportunities for performance-based salary incentive programs
• Generous paid time off including 12 holidays
• Training and educational resources in our learning management system
• Giving & volunteer opportunities, and discounts on retail products, services & experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees