Customer Service Representative

HOYA Vision Care•Lewisville, TX

12h•Onsite

About The Position

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation, manufacturing high quality, high performing eyeglass lenses. They continuously aim to bring the best possible vision care solutions to eye care professionals. The company is currently hiring a Customer Service Representative in Lewisville, Texas. The HOYA Group, founded in 1941 in Tokyo, Japan, is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products, with divisions in healthcare and information technology. HOYA Vision Care, a global leader in optical technology, is dedicated to providing innovative vision care solutions for every stage of a patient’s life, partnering with Eye Care Professionals worldwide. With a global presence of 43 laboratories and 20,000 employees, HOYA Vision Care delivers solutions to millions in 110 countries. The company focuses on a better tomorrow, today, and encourages employees to act according to their strengths, evolve their aspirations, and shape their work guided by CLEAR Values and empowered by generations of expertise. They welcome individuals who challenge them to improve, share their purpose, and embrace growth to align with their vision and mission.

Requirements

High School Diploma
Must be able to memorize large amounts of data and codes

Nice To Haves

2 years of telephone customer service experience
Optical experience

Responsibilities

Answer incoming calls from accounts help them with placing their stock order, substituting any lenses that may be out of stock when approved by account, and addressing any issues, questions, or concerns they may have.
Enter new RX jobs into DVI, re-process Dr. Redo-RX changes, and any warranties that are permitted by company policy.
Issuing requested RMAs to customers once Management has approved the lens return, which on some may require to get a list of all lenses account wants to return and the value when requested by management.
Cancel any backorders an account may have but only when requested by the account.
Sort all pick tickets from previous day in alphabetical order and place in designated area.
Sort customer invoices from previous day, stuff envelopes, and ship to accounts.
Input fax orders in a timely manner and call accounts if you encounter any problems with their order.
Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or redo's, technical questions, and conduct outbound calls.
Manage Customer late lists, moving late jobs through lab and communicating with customers.
Proactively communicates with customer and HOYA personnel regarding order status, product availability, product information, credit status, and regulatory issues.
Coordinates activities with lab personnel, credit, distribution, shipping and other HOYA departments and locations, as needed, to ensure timely shipments of orders.