Customer Service Representative

Performance Food Group • Westlake, TX

47d • $19 • Hybrid

About The Position

We are currently undergoing a transition to a new ordering solution platform across our organization. This role is designed to support that transition, ensuring adoption and effective use of the new system across more than 30 Operating Companies (OpCos), sales teams, and customer groups.

Requirements

• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
• 6-12 months of Customer Service Experience
• Must be able to complete typing test with a score of 40 WPM or better

Nice To Haves

• Bilingual is a plus
• Call center experience is a plus
• AS400 experience is a plus
• Data entry experience is a plus

Responsibilities

• Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos.
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.
• Execute follow-up actions to close usage gaps, including direct outreach and support.
• Provide hands-on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform.
• Investigate and understand the reasons behind non-usage or low adoption, and collaborate with internal teams to remove barriers.
• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process.

Benefits

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits
• Employee Stock Purchase Plan
• 401K Employer Matching
• Education Assistance
• Paid Time Off
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees