Customer Service Representative
About The Position
VCA Kirkwood Animal Hospital is hiring an experienced Veterinary Client Service Representative to join our team! Location: 1501 Capitol Tr, Newark, DE 19711 About Us We are an AAHA accredited hospital that has been serving the community since 1958. We believe in excellent customer service, gold standard medicine, and teamwork. Our veterinarians, technical staff, receptionists, and kennel staff have a shared love for animals. We understand that each pet is a member of the family and are committed to doing all we can to support that bond. We are seeking a like-minded veterinary professional to join the team. About the role The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e. heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Why VCA VCA Animal Hospitals is a community of over 800 hospitals across the US, including primary care, emergency, and specialty medicine. We offer world class medicine with hometown care. Together we are taking care of the future of veterinary medicine. This means taking care of our people. We are passionate about supporting our technicians and assistants and are committed to your personal career development. At VCA, you will enjoy an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.
Requirements
- experienced Veterinary Client Service Representative
Responsibilities
- greeting visitors
- answering telephones
- guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e. heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Benefits
- Career Support Access to the people and resources of a large veterinary community
- Advancement and leadership opportunities
- Internal CE and development opportunities
- Free NAVTA membership, access to VetFolio, Plumbs App, and more
- Tuition assistance including Veterinary Technology Associates, Bachelors completion and more
- Health & Well Being Medical, dental & vision insurance, a variety of additional coverage options
- Free mental health care through Lyra Health (up to 12 sessions a year)
- Access to free counseling through Cigna Life Assistance program
- Access to Headspace app
- Fully employer-paid life, long-term and short-term disability insurance
- Paid vacation, paid sick time, holiday pay
- Paid parental leave
- Fertility coverage, gender affirmation services
- Growing network of onsite social workers
- Other Perks Generous hospital discounts for your pets, a variety of other discounts including cellular service, apparel, computer equipment, etc.
- 401(k) retirement plan with company match
- Referral bonus opportunities
- Practice management software with digital innovations for streamlined practice flow and client communication
- Opportunities to give back through VCA Charities and community partnerships
- medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
