Customer Service - High Volume - On-Site - 7:30a - 4p
About The Position
We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more Growth opportunities performing essential work to support America’s food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Join a fast-paced, customer-focused team where every day is different! We’re looking for a detail-oriented Customer Service Representative (CSR) who thrives in a busy environment, loves solving problems, and can handle a high volume of emails and phone calls with professionalism and a great attitude. As a Customer Service Representative, you’ll play a key role in keeping our customers happy and our operations running smoothly.
Requirements
- High School Diploma or GED (required)
- Minimum of 1 year in customer service, call center, or a related field
- Strong computer skills, including Microsoft Outlook, Word, and Excel
- Positive, dependable, and adaptable - someone who brings a “can-do” attitude to a fast-paced, team-oriented environment
- Comfortable managing a large volume of emails and calls each day, staying organized under pressure
Nice To Haves
- A year of more of experience in foodservice, distribution, or similar industry
- Demonstrated success in a high-volume, multi-tasking customer support role
Responsibilities
- Accurately entering customer orders, credits, and invoices in a timely manner
- Responding quickly and professionally to customer inquiries via phone and email
- Troubleshooting order or delivery issues with care and efficiency
- Partnering with vendors to request samples and provide solutions
- Working with other departments to ensure continuity of service
- Managing administrative tasks such as checking pricing, handling special orders, etc
- Attending regular team meetings and training sessions to stay sharp and informed
- Collaborating across departments to ensure every customer has a great experience
Benefits
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits
- Employee Stock Purchase Plan
- 401K Employer Matching
- Education Assistance
- Paid Time Off
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
