Customer Service Representative

Gradient Inc • Clackamas, OR

1d • $25

About The Position

Working at Gradient means joining a company that’s passionate about making transportation safer. Every member of our team plays an important role in helping us build this future. We embrace opportunities to share our insights and shape the path forward with partners who share our vision for a safer world. Gradient is growing. We’re currently seeking a Customer Service Representative to support our Vehicle Services team. In this role, you’ll be responsible for ensuring your clients stay in compliance by communicating and coordinating tasks needing to be accomplished by either the clients or our internal team members. Your guidance is essential to safeguarding our clients’ compliance with the Department of Transportation regulations. You will thrive in this role if you’re energized by building relationships with clients and colleagues. Interfacing with our clients, you will see and feel our impact in their businesses and lives, day-in and day-out. Your understanding of business dynamics will serve you well, especially when you need to navigate challenging conversations. There’s a lot to learn in our industry. Your desire to learn and grow will set you up for success. Rest assured, we will provide knowledge and training in the regulatory concepts as well as an introduction to our customers and industry. The questions below will help give you a sense of the person we are looking for: Do others describe you as a dependable self-starter with strong follow through? Do you learn by doing and applying your knowledge to an experience? Are prioritization and time management among your strengths? Do you naturally jump in and help when you see a need? Are you seeking professional growth in a recession proof industry? If you answered “yes” to these questions, read on to learn more about Gradient and our Customer Service Representative role.

Requirements

• High school diploma or some college
• Excellent written and oral communication
• Strong proficiency in MS Office Suite
• Aptitude for learning new software
• 2+ years in a customer service role in a business-to-business role
• Candidates must also successfully complete a background check and drug test, which includes cannabis, to ensure our organization remains drug-free and in compliance with federal guidelines.

Responsibilities

• Seek, apply and communicate knowledge of regulatory concepts
• Communicate with clients and their employees
• Engage with partners and vendors
• Prioritize daily tasks and responsibilities
• Navigate conflict with partners and vendors
• Offer guidance and support to colleagues
• Correspond by phone, email, and fax
• Update client information across systems (internal and external)
• Follow-up on statuses of various processes
• Process invoices and payments
• Engage with ongoing learning and training

Benefits

• Health, Vision, and Dental Insurance
• Life Insurance
• Employee Assistance Program
• Health Savings Account
• Paid time off – 1 week upon start of employment
• Paid holidays & sick time
• Simple IRA
• Professional development stipend up to $1,000 annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED