Customer Service Representative
HTSS•Allentown, PA
11d•$17 - $17•Hybrid
About The Position
The Customer Success Associate supports customers by managing support tickets, resolving issues, and coordinating with internal global teams. This is a customer-facing role in a fast-paced environment.
Requirements
- 1+ year in customer support or a customer-facing role
- Experience with ticketing systems (Freshdesk preferred)
- Strong communication and organization skills
- Customer-focused and detail-oriented
Responsibilities
- Support customers via tickets, email, and other channels
- Manage and resolve tickets using Freshdesk
- Escalate issues to Product, Engineering, and global teams
- Create and maintain customer documentation and FAQs
- Track recurring issues and share insights
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
