Customer Service Representative

Commercial Tire Inc•Emmett, ID

3h•Onsite

About The Position

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you. This position is responsible for processing invoices, billing, payables and other store administration. It also involves providing general customer service and identifying customer needs in-person, over-the-phone, or online communication, and professionally and effectively communicating customer needs to both store peers and management.

Requirements

18 years of age or older
Must have a valid driver's license and insurable driving record

Responsibilities

Light bookkeeping, data entry, end of days, enter tickets, mail, etc.
Process invoices, billing, payables and other store administration
Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs
Be a personable, welcoming representative of Commercial Tire with in-store, over the phone, and email/text communication
Maintain a clean work area and personal appearance that meets company standards
Assist with the following: Inventory maintenance; receiving, warehousing, delivery
Notify customer on special order follow-up
Provide price estimates over the phone and schedule appointments
Pick-up and deliver customer vehicles and products
Customer courtesy driving
Clean-up office and waiting area, coffee making, popcorn and related
Support Commercial Tire safety, operational and audit standards, policies and procedures
A team player committed to continuous improvement
Other duties as assigned