Customer Service Representative
About The Position
Caliber Collision has an immediate job opening for a Customer Service Representative at their Service Center in Upland. This role involves performing all-purpose duties, including greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center, and recommending load level requests when necessary. The representative will also coordinate Rental Car/Tow companies to provide one-stop service to all customers, while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. Caliber Collision is part of the Caliber portfolio of brands, which has grown to over 1700 centers nationwide, offering a full range of automotive services including collision repair, auto glass, mobile diagnostic scanning and calibration, and fleet services. With a purpose of Restoring the Rhythm of Your Life®, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely and are dedicated to providing an outstanding customer experience. The company emphasizes career growth opportunities, promoting from within, and consistent career training on leadership skills and new technologies.
Requirements
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, i.e., Microsoft Office Suite
- Work through competing priorities and adapt easily to a fast-paced environment
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to work in a collaborative environment
- Must be eligible to work in the U.S. with no restrictions
Responsibilities
- Greeting and providing extraordinary customer service to internal and external customers
- Monitoring work volume scheduled for the center and recommend load level requests when necessary
- Coordinating Rental Car/Tow companies to provide one-stop service to all customers
- Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
Benefits
- Immediately eligible for medical, dental and vision
- Industry Comparable Pay – Paid weekly and eligible for overtime
- Paid Vacation & Holidays – Begin accruing day 1
- Career growth opportunities – We promote from within!
- A career for life - You’ll gain hands-on experience within a production shop
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
