Customer Service Representative

TEKsystems•Newton, IA

24d•$16 - $16•Onsite

About The Position

Adapt is seeking a dedicated Customer Service Representative to join our team in Newton, Iowa. In this role, you’ll be the first point of contact for our customers, providing exceptional service and support across phone and email channels. You’ll handle inquiries, process orders, verify insurance, and ensure accurate documentation—all while working in a fast-paced, team-oriented environment.

Requirements

1+ year of customer service experience (retail or restaurant experience accepted)
Proficiency in Microsoft Office

Nice To Haves

Experience in a healthcare setting
Familiarity with medical terminology
Experience in inbound call handling
CNA or nursing home experience is a plus

Responsibilities

Respond promptly to customer calls and emails in alignment with performance goals
Provide accurate information about products, services, and retail locations
Process orders and route calls to appropriate departments
Follow up with customers as needed to ensure resolution
Review and verify documentation for accuracy
Conduct insurance verification to determine eligibility, coverage, and deductibles
Obtain pre-authorizations and submit physician orders to insurance carriers
Navigate multiple EMR systems to retrieve and enter documentation
Communicate trends and issues with insurance carriers to management
Contact patients when documentation is incomplete and offer solutions