Customer Service

Prairie Farms Dairy, Inc.•Brentwood, MO

12h•Onsite

About The Position

To be responsible for working with the Distribution Department, Sales Department and internal/external customers to ensure integrity and reliability of General Ledger balances and other accounting, inventory reconciliation and financial reporting information.

Requirements

High School Diploma with some college accounting courses preferred
3+ years’ experience in customer service with computer applications experience preferred
Maintain working knowledge of Excel and other applications as needed for data entry
Skilled in performing work requiring attention to detail
Ability to communicate effectively by phone and email
Knowledge of basic accounting processes and procedures
Excellent organizational skills, strong work ethic and detail oriented
Ability to multi-task & coordinate multiple projects
Deadline conscious with strong drive, initiative and the ability to work well in time-sensitive situations
Possess high degree of professionalism, adaptability and customer service skills
Ability to work with others and communicate with multiple departments and all levels of management
Strong AS400 Knowledge (Not required but prefer)

Nice To Haves

Knowledge of SAP is preferred but not required
It is important to be a strong self-motivator and self-starter

Responsibilities

Utilizes computerized accounting software programs (MS; Excel, Word, AS400 and PCS (warehouse management system) to perform duties and responsibilities
Processes customer orders; EDI, RCO and Email
Confirms orders, issue credits and invoices to ensure accurate finished goods inventory balance
Close daily, weekly and monthly sales, run sales and inventory reports
Communications with Distribution Department, Sales Department and the customer of out-of- stocks, order changes and delayed deliveries
Coordinates with Distribution on logistics to finalize delivery dates
Interact with customers and relay customer concerns to the Sales department
Maintain customer management and account maintenance in AS400 and PCS
Works with Corporate EDI Department to set up new EDI customers
Maintains items set up, customer price decks and promotional allowances
Input current prices for customers on a formula price program monthly
Closes monthly sales and account receivables
Reconcile monthly inventory with the Distribution Department
Captures EOM reports to be shared on the share drive
Distribute various sales reports and EOM reports to the Sales Department and Corporate Office
Organizes and maintains retention files for required period