Customer Service Representative

Dead River Company • Manchester Ctr, VT

4d • $17 - $24 • Onsite

About The Position

Join the Dead River Company team! We’re looking for a dependable, customer-focused Customer Service Representative to perform a variety of administrative and computer-related responsibilities. This position plays a key role in ensuring customer satisfaction, supporting company goals, and maintaining a positive and efficient work environment. As a Dead River Company ambassador, you’ll exemplify our core values every day.

Requirements

• Minimum of one year of customer service experience preferred.
• Experience with computer systems and data entry is a must.
• Dependable and punctual
• Strong communication and active listening skills
• Accurate, organized, and detail-oriented
• Able to focus and multitask in a dynamic environment
• Courteous demeanor and professional appearance
• Flexible to work seasonal overtime
• Problem-solving and troubleshooting skills
• Adaptable to change and continuous improvement

Responsibilities

• Courteously answer incoming calls and assist walk-in customers with professionalism and care.
• Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
• Perform data entry and administrative tasks related to: Inventory control Accounts payable and receivable Posting and payment processing Price change administration and bank deposits
• Develop and maintain thorough knowledge of company products, services, and delivery schedules.
• Participate enthusiastically in annual market objectives, promotional programs, and contests.
• Support team members by cross-training and providing assistance as needed.
• Perform general office duties such as filing, photocopying, and document shredding.
• Assist with special projects and additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees