Customer Service Representative
About The Position
Under the direct supervision, this position assists utility customers over the telephone, in person, by fax, and electronically by email while following departmental policies and procedures. Provides assistance in any and/or all aspects of starting, maintaining and closing utility accounts using applicable software including Hansen Information Technologies, Hummingbird Document Management, and Waypoint Electronic Billing. Physical Demands Requires considerable sitting and walking with occasional lifting of file drawers up to 10 lbs.
Requirements
- Requires a high school diploma or its equivalent.
- One to three year of administrative experience including public contact and basic office operation is required.
- Must have typing skills, 30wpm is preferred.
Nice To Haves
- Bilingual (English/Spanish) is a plus.
Responsibilities
- Assists utility customers over the telephone
- Assists utility customers in person
- Assists utility customers by fax
- Assists utility customers electronically by email
- Provides assistance in any and/or all aspects of starting utility accounts
- Provides assistance in any and/or all aspects of maintaining utility accounts
- Provides assistance in any and/or all aspects of closing utility accounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
