Customer Service Representative
About The Position
Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. · Coordinate airbags recall appointments and provide all necessary dealership information. · Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease. · Accurately document customer concerns to create detailed cases. · Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched. · Collaborate with teammates for continuous feedback and professional growth. · Handle settlement calls with utmost professionalism. · Provide comprehensive support and details on claims. · Utilize call center software to efficiently manage interactions and data. · Achieve performance targets in call handling, customer satisfaction, and resolution rates. · Navigate multiple screens and software systems to assist customers effectively. Your availability is required Monday-Friday from 6am-5pm across various schedules. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Requirements
- Call center
- Customer service
- computer navigation
- de-escalations
- multitasking
- Must be able to work with a team and on their own
- Must be able to type 35WPM minimum
- Computer skills - able to navigate multiple screens, tabs, software, etc.
- Previous customer service experience
- Good decision making skills - must be able to work independently with little supervision.
Responsibilities
- Coordinate airbags recall appointments and provide all necessary dealership information.
- Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
- Accurately document customer concerns to create detailed cases.
- Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
- Collaborate with teammates for continuous feedback and professional growth.
- Handle settlement calls with utmost professionalism.
- Provide comprehensive support and details on claims.
- Utilize call center software to efficiently manage interactions and data.
- Achieve performance targets in call handling, customer satisfaction, and resolution rates.
- Navigate multiple screens and software systems to assist customers effectively.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
