Customer Service Representative

DCS Asset Maintenance • Memphis, TN

24d

About The Position

The Customer Service Representative is a full-time project dedicated role that serves as the primary point of contact between DeAngelo Contracting Services and the public. This position manages all customer service and community outreach functions, ensuring roadway user inquiries, concerns, and requests are received, assigned, tracked, and resolved promptly and professionally. Through proactive engagement, including Sweet Tea with the Contractor community outreach sessions, the Customer Service Representative strengthens public trust, minimizes complaints, and provides TDOT with real time insight into community concerns and expectations.

Requirements

• Experience in community relations, customer service, public outreach, or transportation related projects
• Strong written and verbal communication skills
• Ability to manage multiple requests and priorities simultaneously
• Comfortable working directly with the public, local officials, and project teams
• Proficient with digital tracking systems and documentation tools
• Detail oriented with a strong commitment to follow through

Responsibilities

• Receive, document, assign, and track all customer service requests and community inquiries
• Acknowledge all customer service requests within 24 hours
• Coordinate with project team to assign appropriate crews and resources
• Monitor progress through resolution and follow up with the requester to confirm satisfaction
• Serve as the single point of contact for all public and stakeholder communication
• Plan and conduct Sweet Tea with the Contractor community outreach sessions
• Proactively engage residents, businesses, and local officials to share project information and gather feedback
• Build and maintain positive relationships with community stakeholders
• Anticipate potential concerns and communicate proactively to reduce impacts to the public
• Document every issue, response, and resolution
• Capture and log concern type, GPS location, timestamps, assigned crews, and before and after photos
• Maintain accurate records to support transparency, reporting, and continuous improvement
• Provide TDOT with timely feedback on trends, recurring concerns, and community sentiment
• Distribute post service surveys following customer service request completion
• Analyze feedback to identify opportunities to improve service delivery
• Coordinate with project leadership to implement improvements based on community input

Benefits

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K)
• Generous Paid Time Off
• Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees