Customer Service Rep

NATIONAL FINANCE COMPANY (NFC)•Burlington, NC

2h•$14 - $16

About The Position

As a Customer Service Representative (CSR), you will be the friendly face of National Finance Company. CSRs are responsible for delivering excellent customer service, building relationships with new and existing customers, and supporting our lending operations. Daily responsibilities include: Assisting customers with loan applications, payments, and account inquiries Processing and filing customer documents accurately Maintaining organized customer records and folders Communicating with customers about their accounts in a clear and professional manner Soliciting new business while supporting existing customer relationships Ensuring the office is safe, clean, and welcoming for all customers Supervision: CSR’s are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of Operations.

Requirements

High school diploma or equivalent
Prior experience working in consumer finance business preferred and/ or prior experience as a cashier
1 year
Current, valid driver’s license
Basic computer skills
Lift and move up to 50 lbs.

Nice To Haves

Prior experience working in consumer finance business preferred
Prior experience as a cashier

Responsibilities

Greet customers and answer the telephone courteously and identify yourself by name
Take payments from customers
Maintain cash drawer
Solicit business from new and existing customers
Process loan applications
Use system software to calculate payments, renewal balances, payoffs
Market and sell ancillary products
Guide customers in properly filling out forms
File forms and maintain customer folders
Communicate with potential customers about status of loan applications and with existing customers about their loan and payment status
Generate customer mailings
Make daily bank deposits
Clean and maintain office
Follow Company policies per Employee Handbook and additional policies set forth by Management
Report to work per assigned schedule
Respect direction of Office Manager who is fully responsible for operation of your location
Follow all local, state, and federal laws
Report problems or misconduct, known or suspected, by other employees to your supervisor or upper management

Benefits

Competitive Pay + Bonuses – Earn a solid starting wage plus quarterly performance bonuses. Some employees make over $12,000 a year in bonuses! We also add in fun perks, like prizes during our annual Halloween contest.
Great Schedule – Enjoy a 35-hour work week (Monday–Friday, 9am–5pm with an hour lunch). More time for family, less time at work.
Time Off – Paid vacation, sick leave, and about 10 paid holidays a year.
Comprehensive Benefits – Medical, dental, vision, life, short-term disability, and a 401(k) with employer match.
A Fun, Family Atmosphere – We work hard, but we also make time for fun. Just ask our employees or check out our Facebook page!
Starting range of $14 to $16 per hour with opportunity to earn quarterly performance bonuses
Medical, dental, life insurance
401(k) plan
bonuses
paid vacation and sick time