Customer Service Representative (Healthcare related)

Valor Global • Phoenix, AZ

7h • Remote

About The Position

Valor Global is a values driven organization delivering world class customer experiences through innovation, empathy, and operational excellence. We support healthcare clients with high volume patient, insurance, and billing inquiries, ensuring accuracy, compassion, and compliance across every interaction. The Customer Service Representative (Healthcare Accounts) provides support to patients, clients, and insurance partners while navigating multiple systems and managing high call volumes. This fully remote role requires candidates to reside in the Phoenix metro area and maintain a quiet, private workspace.

Requirements

• High level of computer proficiency; ability to navigate multiple systems and learn new software quickly.
• Strong analytical and mathematical aptitude.
• Excellent written and verbal communication skills.
• Ability to multitask across systems, screens, and communication channels.
• Familiarity with insurance billing, EOBs, and patient billing processes.
• Strong attention to detail and accuracy.
• Ability to work independently in a quiet, private, HIPAA compliant workspace.
• Demonstrated professionalism, empathy, and customer focused communication.
• Must reside in the Phoenix metro area.
• Must maintain a distraction free workspace with no background noise.
• Must complete and pass a background check.

Nice To Haves

• Healthcare experience (front office, back office, medical billing, or call center).
• Experience with insurance processing or patient benefits.
• Call center environment experience.
• Strong attendance and dependability.
• Medical/Dental patient scheduling / Medical Assistant Front Desk / Call Center experience
• EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously
• Spanish bilingual a plus

Responsibilities

• Provide exceptional customer service in a fast-paced, high-volume environment.
• Manage 50–60 inbound calls per day while navigating multiple screens and systems.
• Assist patients with insurance updates, claim status, billing questions, payments, and account resolution.
• Apply strong mathematical and analytical skills to interpret billing scenarios, calculate balances, and verify insurance information.
• Accurately document interactions and follow HIPAA compliance guidelines.
• Escalate issues appropriately to ensure caller support and resolution.
• Read, interpret, and explain insurance Explanation of Benefits (EOBs).
• Support multiple clients, systems, and lines of business.
• Complete an onsite computer proficiency and analytical skills test during the second interview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed