Customer Service Representative – Global Consumer Services

Equifax • Atlanta, GA

22h • Onsite

About The Position

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Customer Care/Customer Service Representative will be responsible for managing all aspects of customer service including answering inquiries via phone, mail and as well as follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills. At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Requirements

• High school diploma, GED or equivalent required
• Experience supporting customers via phone, online, chat or in-person
• Available to attend 6 weeks of training on a fixed schedule
• Ability to be dependable for work schedule, and work on-site 5 days a week
• Passion for serving customers and taking ownership of the customer experience
• Attention to detail and ability to be vigilant with customer privacy and data security
• Ability to solve problems, display empathy and easily build rapport with consumers
• Emotional intelligence, strong written and verbal communication skills
• The ability to demonstrate courtesy and patience to create and maintain positive consumer relations
• Effective analytical, problem-solving and comprehension skills
• The ability to type efficiently and accurately (minimum 20 WPM)
• Desire to work collaboratively in a team environment & willingness to contribute to team success
• Customer service oriented (empathetic, responsive, patient, conscientious and solution-oriented)
• Be a great team player by always being present when scheduled, and adhering to processes and procedures
• Available to attend 6 weeks of training on a fixed schedule
• Ability to be Dependable for work schedule, and work on-site 5 days a week
• Regular attendance and punctuality is an essential function of the job; team members must be prompt for their shift and prepared to login at start time

Nice To Haves

• Previous experience supporting customers via phone, online, chat or in-person
• Previous experience in Contact Centers and/or Customer Service role

Responsibilities

• Handle consumer requests received via phone, mail, e-mail
• Perform verifications of any information maintained on the credit file
• Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction
• Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
• Perform verifications of any information maintained on the credit file
• Accurately document details of accessing consumer files and completing consumer's request
• Resolves customer issues and answers questions to ensure a positive customer experience
• Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment
• Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client.
• Provide support and education regarding credit information, credit file interpretations and Equifax products
• Contribute to team effort by accomplishing related results, as needed

Benefits

• comprehensive compensation and healthcare packages
• 401k matching
• paid time off
• organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees