Customer Service Representative

TEKsystems•Portage, MI

12d•$20 - $20•Remote

About The Position

We are seeking a Customer Service Specialist to join our team in a remote capacity, supporting Sales Representatives in the Tennessee market. This role is focused on order entry, customer support, and client portal management. Daily responsibilities include: Utilizing multiple client portals to pull information and monitor purchase order (PO) approvals. Performing order entry in Oracle ERP (training provided). Matching approved POs to orders and closing them out in the system. Typing in order numbers, looking up orders, and ensuring accuracy in processing. Providing customer service support related to sales, promotions, installations, and communications. Resolving customer claims and complaints fairly and effectively in line with consumer laws. Supporting outside sales representatives with order management and customer inquiries. Developing improvement plans based on customer survey feedback. This role follows clearly defined procedures and guidelines, requiring a basic understanding of work routines and systems. The ideal candidate is detail-oriented, organized, and comfortable working within defined procedures. They thrive in a remote environment, can manage multiple systems simultaneously, and are committed to delivering excellent customer service while supporting sales operations.

Requirements

Customer service & customer support
Order entry & data entry
ERP systems (Oracle preferred; training provided)
Microsoft Office Suite (Excel proficiency)
Ability to work from a shared inbox and process 10–15 orders per day
Strong attention to detail and accuracy
Excellent communication and problem-solving skills
Ability to multitask and manage priorities in a fast-paced environment
Entry Level (minimum 2+ years of customer service or order entry experience required)

Responsibilities

Utilizing multiple client portals to pull information and monitor purchase order (PO) approvals.
Performing order entry in Oracle ERP (training provided).
Matching approved POs to orders and closing them out in the system.
Typing in order numbers, looking up orders, and ensuring accuracy in processing.
Providing customer service support related to sales, promotions, installations, and communications.
Resolving customer claims and complaints fairly and effectively in line with consumer laws.
Supporting outside sales representatives with order management and customer inquiries.
Developing improvement plans based on customer survey feedback.