Customer Service Representative

Aston Carter•Rahway, NJ

33d•$52,000 - $62,400•Onsite

About The Position

A highly reputable manufacturing company is looking for a Customer Service Representative to join their team! This role includes a large range of duties including but not limited to B2B customer service, entering purchase orders into company system, attending production meetings, utilizing the company's ERP system, Microsoft excel and much more!

Requirements

3+ years of experience in customer service.
Experience in the manufacturing industry providing customer service

Responsibilities

Produce and negotiate customer quotations and proposals.
Calculate estimated prices for potential orders by using knowledge of company prices and/or utilizing previous orders for each customer.
Process customer orders
Receive purchase orders from customers and review them to ensure pricing, revision level on drawing, shipping information, and other aspects of the order are correct before giving the purchase order to the Office Assistant to be entered in IQMS.
Responsible for entering Purchase Orders into IQMS system, as needed.
Communicate with the customers about any discrepancies on the purchase orders, quotations, drawings, or any other document and information pertaining to that customer.
Work closely with Master Scheduling department, and other departments as necessary, to follow up on the status of all orders to ensure that they are moving through the system in a timely manner.
Attend daily production meetings.
Ability to solve problems and find answers to questions independently through using materials, documents, databases, and previous knowledge.
Perform Receptionist duties when Receptionist is out, including, but not limited to, answering phones, transferring calls, and monitoring the front entrance.
Assist Receptionist with end of the year filing.
Perform other related duties as assigned by management.