Customer Service Representative

Advanced Roofing Inc•Tampa, FL

18d•Onsite

About The Position

Looking to join an organization that values its customers and is dedicated to providing an exceptional experience to all clients? Customer service is our #1 priority and is part of what makes us Advanced! Apply today to learn more about the benefits of working with a team of collaborative and service-oriented individuals and how you can make a positive impact on the organization. The Customer Service Representative processes all incoming service calls and inquiries from initial client contact through to work order completion, billings, and collections, while also maintaining customer databases with up-to-date information. Clear and concise communications with clients, service technicians and third-party vendors is required. The ideal candidate will perform accounting functions and administrative duties as needed to support the daily flow of work.

Requirements

High school diploma or general education degree (GED)
Minimum 18 years of age
Successful Pre-Employment Drug Test
Successful Background Check
Advanced customer service skills
Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook
Ability to multi-task and stay organized

Nice To Haves

0-3 years of dispatching field technicians in service roofing industry preferred
Bilingual Spanish/English a plus
Experience working on behalf of a roofing/trade/construction company preferred

Responsibilities

Responsible for processing all incoming client service, maintenance, and warranty calls in pleasant and courteous manner.
Assigning service tickets to Technicians based on schedule and geographical locations.
Schedule and coordinate service and access to job site locations as needed.
Ensure all information and documentation is properly captured by technicians before processing service tickets into billings.
Assisting in ordering/shipment of materials and equipment as needed
Maintain the dispatch board / schedule for service work and follow ups.
Maintain maintenance agreements and logs, scheduling service as needed.
Perform collection calls on past due billings and other accounting functions as needed.
Process timesheets for the department and coordinate process with Payroll administrator
Adhere to the policies and procedures of the company.
Process and document all work in a timely manner.
Replenish office supplies as needed.
Perform additional work as directed by manager including administrative activities and clerical tasks.
In charge of processing invoices within 24 hours of confirmation
Required to participate in an on-call program after 90 days of employment with the opportunity of earning over time and per diem!