Customer Service Representative

Triad Financial Services Inc • Jacksonville, FL

6h • Onsite

About The Position

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Customer Service Representative to join our growing team.

Requirements

• 1-2 years’ customer service in the finance/mortgage industry
• Escrow account knowledge
• MS Office: Excel, Word, Outlook
• Able to navigate across network
• Windows PC proficient
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Professional and welcoming phone etiquette required
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Must be responsible and reliable
• High school diploma or GED required

Nice To Haves

• MSP/Black Knight (preferred)
• Bilingual (preferably Spanish)
• Prior customer service/telemarketing experience preferred

Responsibilities

• Answer customer inquiries regarding Mortgage accounts and take payments (not a collection position, inbound calls only)
• Research customer complaints, concerns and payment history then correct or adjust records as needed
• Assist in monitoring escrow accounts for payment of taxes and insurance by mortgagor
• Process payments
• Prepare payoffs
• Discuss escrow analysis
• Update loan records as needed
• Assorted other duties as requested by Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees