Customer Service Representative

Apex Service Partners • Lowell, AR

17h

About The Position

Respond to customer inquiries via phone or email in a timely and professional manner. Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.

Requirements

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Responsibilities

• Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and make any necessary adjustments to schedules.
• Ensure accurate data entry and update customer records in the CRM system.
• Monitor job status and coordinate with the field staff to ensure timely service delivery.
• Provide customers with accurate information regarding service options, availability, and pricing.
• Manage and prioritize a high volume of calls to ensure efficiency and productivity.
• Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
• Communicate with customers about promotions, discounts, and available services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees