Customer Service Representative 2nd Shift

Kreg Therapeutics LLC • Melrose Park, IL

30d

About The Position

We are seeking talented, ambitious individuals who are eager to prove themselves in the rapidly growing Medical Device Sales Industry. This position offers a tremendous growth opportunity for those looking to break into the Medical Device Sales Industry and represent proprietary technology to today's clinical leaders in the Acute Care Industry.

Requirements

• Ability to pass a criminal background check and preliminary/random drug screens.
• Outstanding customer service skills.
• Proficient computing skills and attention to detail.
• Strong interpersonal and communication skills.
• Work Shift availability, for evenings and weekends.

Nice To Haves

• Previous experience in a call center environment is highly desirable.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time efficiently.
• Detail-oriented with strong organizational skills.
• Proficient in using computer systems and software applications.
• A positive attitude and a commitment to providing excellent customer service

Responsibilities

• Answer inbound calls from Hospital and Nursing Home customers, handling approximately 40 calls per day.
• Provide exceptional customer service and ensure customer satisfaction.
• Follow up with technicians, service coordinators, management, and the sales team to ensure seamless service delivery.
• Research service orders for quality control and ensure accuracy.
• Enter orders into a custom software database with precision and attention to detail.
• Utilize call center experience to manage high call volumes and maintain professionalism under pressure.
• Address customer inquiries and resolve issues promptly and effectively.
• Collaborate with team members to improve processes and enhance service quality.

Benefits

• 401K.
• Comprehensive training.
• Dental.
• Life, Short & Long Term Disability.
• Medical.
• Pet Insurance.
• Rapid opportunity for advancement based on performance in a fast-growing medical device industry.
• Vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed