Customer Service Representative

Mom's Meals•Ankeny, IA

2d•$17

About The Position

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family. The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Requirements

High school degree or GED
1 year of previous customer service experience
Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
Clear oral communication skills
Ability to deescalate situations and quickly resolve customer complaints
Prior experience adhering to company policies and showing core values

Nice To Haves

1 year of previous call center experience
Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
Previous experience working with HIPAA policies and procedures
Bilingual (English/Spanish)

Responsibilities

Handle inbound and outbound customer service calls with our clients placing their meal order
Address questions, and provide exceptional customer service
Input order information into the appropriate client order screen
Document all conversations with client into client information database
Ensure all assigned clients are contacted and have an order on file
Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
Work quickly and efficiently without making the client feel rushed