Customer Service Representative: Req #3833

Denali Water Solutions LLC•Dallas, TX

3h•Onsite

About The Position

We are seeking a friendly, reliable, and detail-oriented Entry-Level Customer Service Representative to join our team. This role is responsible for supporting customers, answering questions, resolving issues, and ensuring a positive experience with our company. The ideal candidate enjoys helping people, communicates clearly, and thrives in a fast-paced environment. The Customer Service Representative provides comprehensive customer service, administrative, clerical, basic accounting, and basic human resources support to the Management Team and other staff members. This position provides excellent customer service to all customers and vendors, assists with purchasing and receiving, general accounting functions, supports recruitment and onboarding processes, and helps maintain employee records and compliance documentation.

Requirements

High school diploma or equivalent required
Strong communication and active listening skills
Positive attitude with a customer-first mindset
Basic computer skills and ability to learn new software
Ability to multitask and remain calm under pressure
No customer service experience required — training provided

Nice To Haves

Call center, retail, or administrative experience
Bilingual or multilingual abilities
Familiarity with CRM or customer support systems

Responsibilities

Answer incoming calls, emails, and inquiries in a professional and timely manner
Provide accurate information regarding products, services, and company policies
Assist customers with order status, account updates, and general support needs
Document interactions and update customer files in the system
Escalate complex issues to the appropriate department when necessary
Maintain a high level of customer satisfaction by delivering excellent service
Support team members with administrative or customer-related tasks as needed
Follow company procedures and guidelines to ensure efficient operations

Benefits

On-the-job training and opportunities for growth
Supportive team environment
Competitive pay and company benefits package
Mission-driven work in a rapidly growing sustainability company
Opportunities for professional growth and learning
Collaborative, values-driven team culture
Competitive salary and benefits
Competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition.
Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career – all at no cost to you.
Resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity
Succession planning and providing opportunities for advancement
Opportunities to give and receive support not just within the workplace, but within our broader community.
An array of benefits that support your overall well-being, from health coverage to work-life balance
Comprehensive Medical: Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose what best suit your health needs.
Dental & Vision: Keep your smile bright and your vision clear with full coverage for you and your family.
Generous 401(k) Match: We’re here for your long-term future – we offer a generous 401(k) match of up to 4%, helping you build the foundation for tomorrow.
Company-Paid Disability & Life Insurance: We’ve got you covered with company-paid Long-Term and Short-Term Disability, as well as AD&D and Life Insurance, giving you peace of mind knowing you’re protected.
Voluntary Life for Employees & Family: Customize additional coverage for you and your loved ones with our voluntary life insurance options.
Health Savings Plan: Save on medical expenses with a Health Savings Plan designed for your needs.
Paid Time Off (PTO) & Sick Time: We value your well-being. Take time for yourself, your family, and personal matters with generous PTO and Sick Time, including family leave.
9 Paid Holidays: Enjoy a well-rounded work-life balance with 9 paid holidays throughout the year.
Paid Weekly: We believe in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals.
Professional Development: Ascend in your career with free access to thousands of courses that allow you to grow and develop professionally.
Employee Assistance Program: Life can be challenging at times, and we’re here to support you with our confidential Employee Assistance Program that offers counseling and resources for a variety of personal and professional needs.
Wellness Program: At Denali, we believe that well-being goes beyond health coverage. Our Wellness Program offers resources to keep you mentally, physically, and emotionally balanced as you climb higher in both life and career.