Customer Service Rep (5264)1186 NW 54th St

Domino's • Miami, FL

2d

About The Position

Join our dynamic team as a Customer Service Representative in Miami, United States! We're looking for a friendly and empathetic individual to be the face of our company, providing exceptional support to our valued customers.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Customer-focused mindset with a passion for helping others
• Proficiency in basic computer applications and typing
• Ability to multitask and prioritize in a fast-paced environment
• Patience and empathy when dealing with challenging situations
• High school diploma or equivalent

Nice To Haves

• Previous customer service experience preferred
• Bilingual skills (English/Spanish) a plus in the Miami area

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and understanding
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our database
• Identify and escalate complex issues to appropriate teams when necessary
• Participate in ongoing training to improve customer service skills and product knowledge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED