Customer Service II
About The Position
As a DeWALT Customer Service Representative, you’ll be part of our T&O Commercial team working as an on-site employee. You’ll get to: Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders. Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services. Conduct customer sales and service both at the counter and via phone. Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Requirements
- The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
- Experience reading schematics and determining parts needed for specific tool repairs
- Experience in a customer-facing role within a Retail/Service environment.
- A high degree of integrity and accountability.
- Dependability, reliability, and the ability to work with minimal supervision
- Superior customer service and salesmanship skills.
- Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.
Nice To Haves
- Bilingual proficiency preferred
Responsibilities
- Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
- Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
- Conduct customer sales and service both at the counter and via phone.
- Service customers on product application, features, benefits and proper handling and maintenance.
- Responsible for making sales of services, programs and products to customers.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Benefits
- Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
