Customer Service Representative II

armorfireservices llc

5d

About The Position

Armorfireservices LLC is on the lookout for a dedicated and skilled Customer Service Representative to join our customer support team. In this role, you will serve as the primary point of contact for our clients, addressing inquiries, providing product information, and ensuring overall customer satisfaction with our fire safety services. Your strong communication skills and ability to resolve issues will play a crucial role in enhancing our customer experience. If you are passionate about delivering exceptional service and want to be part of a company that values safety and support, we invite you to apply for the Customer Service Representative position at Armorfireservices LLC.

Requirements

• High school diploma or equivalent is required; prior customer service experience is preferred.
• Strong verbal and written communication skills with a customer-centric approach.
• Ability to handle complaints and resolve issues in a professional manner.
• Proficient in using computers and familiar with customer service software.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• A positive attitude and the ability to work effectively in a team environment.
• Willingness to learn about fire safety services and industry standards.

Responsibilities

• Interact with customers via phone, email, and chat to answer questions and provide information about services and policies.
• Effectively resolve customer issues, complaints, and concerns, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions in our customer management system.
• Provide feedback to management on customer concerns and trends to enhance service quality.
• Assist customers with scheduling services and provide follow-up communications as necessary.
• Collaborate with team members to develop and improve customer service protocols.
• Stay informed about our services and industry trends to answer customer queries accurately.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED