Customer Service Representative

National Veterinary Associates • Clarksville, TN

31d • Onsite

About The Position

Eastview Veterinary Clinic is seeking a Customer Service Representative (CSR) who thrives in a fast-paced, client-focused medical environment. As the first and last point of contact for our clients, the CSR plays a vital role in creating an efficient, welcoming, and compassionate experience for every pet and their owner.

Requirements

• Minimum of 2-3 years of experience in a veterinary, medical, or healthcare-related customer service role (required)
• Strong verbal and written communication skills
• Proficient with Excel, digital records, and client communication software
• Detail-oriented, dependable, and capable of multitasking under pressure
• Knowledgeable in basic animal care and veterinary procedures
• Passion for educating clients and delivering high-quality care experiences
• Team player with a professional, compassionate demeanor

Nice To Haves

• Prior experience in a walk-in or fast-paced medical/veterinary clinic
• Confident discussing preventative care, treatment recommendations, and common veterinary concerns
• Interest in growing within the veterinary field and supporting clinic goals

Responsibilities

• Provide excellent and expeditious client service both in person and over the phone
• Greet clients, answer questions, and offer support in a friendly and professional manner
• Process incoming and outgoing patients, handle billing and payments, and manage invoices and estimates
• Answer and triage phone calls, including emergency cases and routine inquiries
• Manage scheduling, voicemails, emails, and other communication platforms (e.g., AllyDVM, Express ER)
• Maintain accurate client and patient records within the practice management software
• Handle incoming and outgoing mail and organize clinic communications
• Monitor and maintain cleanliness of the client waiting area and lobby
• Educate clients on basic animal care, vaccines, wellness plans, and preventative medications
• Escalate complex issues to senior staff or management when necessary
• Support the veterinary team with basic patient handling and care as needed

Benefits

• NVA/Ethos offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
• NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
• For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed