Customer Service Representative

Valor Global • Phoenix, AZ

1d • Remote

About The Position

This is a structured virtual call center position for customer-focused bilingual representatives in Scottsdale, AZ, supporting Medicare and Medicaid members. The role involves making outbound calls using an auto-dialer to schedule free in-home or virtual health evaluations, following call scripts, answering member questions, and meeting daily appointment setting goals. Employees are expected to treat it as an on-site workday, remaining fully focused throughout their scheduled shift except for assigned breaks, and it is not a flexible role that allows for managing personal or household tasks during work hours. The company, Valor Global, emphasizes strong values, meaningful work, and team member growth.

Requirements

• Candidates in the Scottsdale, AZ area
• Must speak, read, and write BOTH English and Spanish
• High school diploma or equivalent
• Comfortable using scripts and handling objections
• Strong communication and computer skills
• Reliable, focused, and goal-oriented
• Patient and empathetic
• Confident communicator
• Able to stay focused in a structured, scheduled workday
• Reliable and professional in a metrics-driven environment
• Reliable internet (50 Mbps download / 10 Mbps upload minimum)
• Basic computer skills (Windows, browsers, multiple systems)
• Must be able to hardwire with an ethernet cable
• Must be able to pass a background check
• Attendance commitment required during training
• No approved time off within first 90 days of employment
• Proficient in computer applications
• Minimum 1 year customer service experience
• Data entry and typing skills
• Knowledge of customer service principles and practices
• Excellent verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Team work

Nice To Haves

• Call center or phone-based experience preferred

Responsibilities

• Make outbound calls using an auto-dialer
• Explain and schedule free in-home or virtual health evaluations
• Follow provided call scripts and answer member questions with care
• Meet daily call and appointment goals
• Update appointments and document interactions accurately
• Work respectfully with members, providers, and internal teams

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED