Customer Service Representative

DPDHL•Aberdeen, MD

25d•$19•Onsite

About The Position

At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Requirements

High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
MUST HAVE Customer and product resolution in a Warehouse setting(not remote).
Solid communications skills via phone, IM and E-mail
Organized and able to file and sort time sensitive records.
Ability to learn multiple warehouse management systems.
Work in a team environment.
Has some flexibility with work schedule.
Microsoft systems proficient, i.e. Excel, Word etc.

Nice To Haves

0-12 months of warehouse experience, preferred

Responsibilities

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Assist with order and product management.
Perform other duties as assigned.

Benefits

Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities

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