Customer Service Representative

TruGreen•Morrisville, NC

13d

About The Position

Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn’t equally impact our future. We know there is no business without the people behind our brand that make it – and our services – a reality. You play a critical role in contributing to a high-performing team. At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work. #BeTruGreen and find yourself with a satisfying and rewarding career. What’s In it for YOU! Awesome teammates who are dedicated to our values, customers, lawn science and YOU! Competitive wages Opportunities to grow your career Affordable medical and prescription drug plans Financial health resources, including 401k Training & Development Paid Time Off/Sick Leave You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space. As America’s number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can Live Life Outside. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. We offer growth, both for your career and your community. TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We are proud to have over 200 branches across the country so that you will find opportunities with us no matter where life takes you. Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans. With our small-company feel, tight-knit communities and 40 years of time-tested training, you will have everything you need to grow your career with us at TruGreen.

Requirements

High standards for excellence, integrity and customer service
Excellent customer service skills
Ability to resolve conflict in a professional and decisive manner
Foundational sales skills to upsell products and services to meet customer needs
Written and verbal communication skills for professional business interactions
Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Familiarity with social media applications (Facebook, Instagram, LinkedIn)
Ability to learn and apply general knowledge of the company, products and services
Ability to read, comprehend and adhere to instructions, processes and procedures
Keen attention to detail
Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
Good organizational and time management skills, including punctuality for on-time attendance
Ability to work independently under general supervision and collaboratively as part of a team
Ability to talk and type simultaneously when interacting with customers
High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.

Nice To Haves

Associate degree from a two-year college or technical school preferred

Responsibilities

delivering superior customer support throughout the day by answering customer calls
problem-solving to help customers continue to live life outside
build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space