Customer Service Representative
About The Position
Nextep’s Customer Service Specialists are dedicated to providing exceptional service to clients by finding answers to their questions through calls, emails, or chats. The role is dynamic, with no 'typical day,' and involves a wide range of tasks from addressing client inquiries about benefits to navigating system processes related to payroll, HR, and other areas. Customer service specialists also support the benefits, payroll, and HR teams by responding to client employee communications. A significant portion of the role is focused on assisting clients, answering their questions, and identifying effective solutions.
Requirements
- Love to work with people
- Don’t stop until the problem is solved
- Reliable and timely
- Have a knack for customer service
- Two years of customer service experience
- Have a high school diploma or equivalent
- Exhibit a high level of problem-solving skills
- Commitment to quality and client satisfaction
Responsibilities
- Serve clients by finding answers to their questions when they call, email, or chat with us
- Assist with the maintenance and optimization of internal systems and processes to improve efficiency and effectiveness
- Provide support to benefits, payroll, and HR teams by responding to client employee calls, emails, and chats
- Help clients, answering questions, and finding solutions
- Respond to inquiries and requests from clients and internal stakeholders in a timely and professional manner
Benefits
- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- Employer paid telehealth services, including mental health resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
