Customer Service Representative

Atlas Factoring LLC•El Paso, TX

About The Position

A Customer Service Specialist works directly with clients to learn their goals and establish how the company can meet their billing and collections needs. Their duties include regularly meeting KPIs, goals, and other client expectations; helping clients understand the online portal and other resources to maximize support; and consistently meeting daily funding deadlines set by clients and the organization. In this role, you will be the primary point of contact between the client and internal departments (including billing, operations, credit, and collections) to enhance the client experience. This client- and debtor-facing role will drive client satisfaction through billing excellence and a steadfast commitment to accuracy. Transportation industry experience and/or knowledge a BIG PLUS!

Requirements

Addressing operational concerns and issues, and monitoring overall customer satisfaction.
Good knowledge of electronic billing (invoicing) procedures or ability to learn the process quickly.
Software proficient: Excel, Word, Front email, etc., and ability to learn new software quickly.
Excellent communication, organizational & time-management skills.
Great attention to detail is a must.
High teamwork skills and open to cross-training.
Ability to complete work independently and meet tight deadlines.
Has a strong sense of urgency in a fast-paced environment.
Knowledge of organizational effectiveness and accounts management.
Bilingual required: English & Spanish
Job Type: Full-time
Expected hours: 40 per week

Nice To Haves

Previous accounting experience preferred, but not required.
Previous dispatch experience is a BIG plus, but not required.
Previous experience in the transportation industry is a BIG plus, but not required.
Leadership experience or desire to grow into a leadership position.

Responsibilities

Serve as the primary point of contact for all client matters.
Attending to clients' needs and developing relationships.
Coordinating internal tasks related to accounts to ensure clients receive billing and collection services.
Assisting new clients through the portal and processes.
Analyze invoices to ensure compliance with billing requirements and existing contracts.
Process client invoices in Hub Trans and Cadence accurately and in accordance with contractual agreements.
Ensure (Notice of Assignment) NOA process is in place with active and/or new debtors and update the system accordingly.
Submit (Letters of Release) LOR when requested.
Monitor and/or submit e-billing: including original and manual billing
Revise and resubmit short-paid and rejected invoices.
Utilize accounting tools for tracking client specifics.
Work directly with clients, operations, and credit to resolve issues.
Manage tasks and assignments to achieve operational goals in accordance with company KPI’s.
Follow through on non-Factored invoices.
Review emails daily and follow up within the hour.
Performs other duties as assigned.
Occasional overtime may be needed.