Customer Service Representative

Sun Air Jets • Camarillo, CA

17d • $18 - $24 • Onsite

About The Position

The company delivers a wide variety of services tailored specifically to business jet owners including aircraft management, on-demand charter, aircraft fueling, hangar storage, and jet maintenance. The Customer Service Representative’s primary purpose is to provide a variety of services to aircraft passengers and crew. The perfect candidate will pride themselves on professionalism and unbeatable service who is a good conversationalist and outgoing. Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, and transportation such as rental cars and limo services Communicate efficiently with line service and pilots using ground radio, and phone system Solicit sales of fuel for all aircraft; provide pricing and delivery information Responsible for setting up new customer accounts, maintaining records, preparing accounting reports Successful handling of high volume inbound calls Serve as liaison between the customer and various departments Maintain current on local attractions and activities, and other information that provide valuable services to our customers. Other duties and projects as reasonably assigned by the Customer Service Manager

Requirements

• 2+ years of customer service experience, experience preferably in luxury goods/services or aviation
• Ability to successfully and efficiently multi-task with high attention to detail
• Excellent verbal and written communication skills and problem-solving abilities
• Willingness to learn a multitude of new computer programs and aviation software
• Must have a valid driver’s license and successfully complete background check and DOT look-alike drug test
• Weekend availability is required

Responsibilities

• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, and transportation such as rental cars and limo services
• Communicate efficiently with line service and pilots using ground radio, and phone system
• Solicit sales of fuel for all aircraft; provide pricing and delivery information
• Responsible for setting up new customer accounts, maintaining records, preparing accounting reports
• Successful handling of high volume inbound calls
• Serve as liaison between the customer and various departments
• Maintain current on local attractions and activities, and other information that provide valuable services to our customers
• Other duties and projects as reasonably assigned by the Customer Service Manager

Benefits

• competitive pay
• per diem
• 401K with an employer match
• health insurance (medical, dental, vision) with company contribution
• paid time off (vacation and sick time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees