Customer Service Representative

Nextep•Norman, OK

About The Position

Nextep’s Customer Service Specialists are dedicated to providing excellent service to clients by finding answers to their questions via phone, email, or chat. The role involves a dynamic environment where specialists handle a variety of inquiries, ranging from benefits to payroll and HR-related system processes. One minute you could be answering client questions about benefits and the next you are working through system processes relating to payroll, HR and so much more! They also assist with the maintenance and optimization of internal systems to improve efficiency. Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them. Nextep is a Professional Employer Organization (PEO) that partners with small and mid-sized companies to offer HR services including payroll, benefits, human resources, and risk & compliance. Nextep is also a certified Great Place To Work.

Requirements

Have a knack for customer service
Two years of customer service experience
A high school diploma or equivalent
Exhibit a high level of problem-solving skills
Commitment to quality and client satisfaction
Love to work with people
Don’t stop until the problem is solved
Reliable and timely

Responsibilities

Serve clients by finding answers to their questions when they call, email, or chat with us
Work through system processes relating to payroll, HR and so much more
Assist with the maintenance and optimization of internal systems and processes to improve efficiency and effectiveness
Provide support to benefits, payroll, and HR teams by responding to client employee calls, emails, and chats
Respond to inquiries and requests from clients and internal stakeholders in a timely and professional manner