Customer Service Representative

Form-on•Weston, FL

48d•Onsite

About The Position

The Customer Service Representative plays a critical role in managing customer accounts, regional logistics, inventory, and operations to ensure a seamless order-to-cash process. This position also supports the execution of strategic initiatives such as the Dual Brand Initiative, while embodying the Form-on spirit of simple, fast, transparent. The role requires strong collaboration with sales teams, supply chain contacts, and internal stakeholders, contributing to the growth of market share and enhancing the overall customer experience. This will be a full-time, on-site position.

Requirements

1-4 years of experience in customer service, logistics, or supply chain coordination.
Strong organizational and interpersonal skills with a proactive, customer-focused approach.
Proficiency in MS Office, ERP/order processing systems, and collaboration platforms (e.g., MS Teams).
Familiarity with compliance requirements, logistics regulations, and order management tools such as smartCRM.
Ability to work both independently and as part of a cross-functional, multicultural team.

Responsibilities

Manage the complete order-to-cash process, including order entry, pricing, invoicing, delivery coordination, complaint resolution, and compliance with EU/US sanctions regulations.
Act as the primary customer contact, handling inquiries, account maintenance, returns, and documentation using smartCRM and other digital tools.
Collaborate with sales representatives on quotations, pricing alignment, delivery schedules, and customer relationship development.
Oversee regional inventory and warehouse operations, ensuring stock accuracy, backorder resolution, and efficient material flow across Form-on locations.
Support purchasing activities, including creating and managing buyback offers and commitments, processing related transactions, and coordinating with supply partners.
Lead and support the execution of the Dual Brand Initiative by contributing to go-to-market strategies, sales channel coordination, and market share growth.
Identify and implement improvements in logistics, warehousing, and order processing to enhance operational efficiency and service quality.
Contribute to the design, management, and continuous improvement of the Form-on marketplace platform.
Support product management and development efforts, providing input on formwork and scaffolding solutions based on market needs and customer feedback.
Promote a culture of simplicity, speed, and transparency by actively living the Form-on spirit and embodying the we-Journey values (we-Feel, we-Think, we-Do) in collaboration across the Umdasch Group.

Benefits

medical
dental
vision
Flexible Spending Account
company paid life insurance
supplemental voluntary term life insurance
401k retirement plan (Roth and Non-Roth)
short-term disability
AFLAC policies
paid time off (sick/personal, vacation, floating holiday and company paid holidays)