Customer Service Representative
About The Position
Join Our ER Team at East End Veterinary Center (EEVC) where we foster a supportive, collaborative, and inclusive environment that values each person's contribution! Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, East End Veterinary Center wants YOU to be our Client Service Representative . About the Role: As a Client Service Representative , you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.
Requirements
- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you!
- The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships . Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment , adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
- Fluent English skills (speaking & reading) are required for the role.
Responsibilities
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
Benefits
- flexible leave policies
- mental health awareness support
- team-oriented work culture that promotes happiness and health in body, mind, and spirit
- mentoring
- friendly/inclusive culture
- structured career path program
- medical, dental, vision
- 401k with employer match
- paid time off (including sick time)
- paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
