Customer Service Representative Immediate Hire

Aston Carter•Auburn, WA

3d•$16 - $26•Onsite

About The Position

The STC Advocate role is a unique combination of various responsibilities, where you will be the face of our company. Since our purchase process is entirely online, meeting you to pick up the vehicle they are selling to us will likely be the first time a customer has met one of our employees face-to-face. You will have the freedom to ensure our customers have an extraordinary experience that is completely one of a kind.

Requirements

Customer service oriented with a passion for creating memorable experiences.
Possess a valid Driver’s License with a clean driving record for the past 5 years.
2+ years of customer-facing experience.
Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
Strong attention to detail and effective communication skills.
Ability to read, write, speak, and understand English.

Nice To Haves

High School Diploma or equivalent.
Goal-oriented, enthusiastic, and self-motivated.
Team player with an understanding of the value of teamwork.
Energy and drive to accomplish goals and meet deadlines.
Sense of humor and passion for the customer experience.
Interest in working in a fast-paced environment and having fun while doing it.

Responsibilities

Deliver a uniquely special experience to each and every customer, embodying the spirit of our brand.
Accurately and efficiently complete customer paperwork and take thorough notes in our customer tracking system.
Prioritize safe driving and maintain a clean driving record in accordance with our CMV Driver Qualification policy.
Assist other team members with various tasks as necessary.
Drive a company-owned car to approximately 6-8 appointments daily at customer homes.
Greet customers, evaluate the car they are selling, and facilitate paperwork on an iPad.
Coordinate the tow to pick up the car from the customer's home and proceed to the next appointment.