Customer Service Representative

Gold Medal Environmental - Apple Valley Waste Inc • Charles Town, WV

5d

About The Position

We are seeking a dedicated and customer-focused Customer Service Representative to be the first point of contact for our clients. In this role, you will manage customer inquiries, resolve issues, and ensure a positive experience for all AVW customers.

Requirements

• High school diploma or equivalent
• 1–2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Knowledge of the waste management industry is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Provide information about AVW’s services, policies, and procedures.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• paid time off
• Free trash and recycling service
• Dynamic and supportive team atmosphere
• Room for advancement within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED