Customer Service Representative

Packard Culligan Water•Boise, ID

20d•$18 - $19

About The Position

Do you thrive working in a fast paced environment where everyday is not the same? Do you enjoy interacting with people, solving problems as well as being an active listener? Culligan Water is searching for an energetic, positive, tech savvy Customer Service Representative to support our Boise location. In this role you will have the opportunity to assist costumers with various request via phone, email and or in person as well as communicate with other employees, departments and dealerships, and provide assistance where possible to support company-wide goals to exceed customers’ expectations. Culligan of Boise is a successful dealership within the Packard Culligan franchise group. Headquartered in Minnetonka, MN, Packard Culligan has been family-owned and operated for nearly 80 years. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers.

Requirements

Amazing communication skills! Our CSRs communicate via phone, emails and in person
Quick problem solving skills to help customers with unique needs
Strong attention to detail, there are many components to this role
Desire to become a “water treatment expert” through training
Proficiency in Microsoft Office, data entry and documentation
The ability to be a team player and a friendly personality of course!
Subject to a pre-employment background check, drug screening upon offer of employment
High school diploma or equivalent is required

Responsibilities

Assist costumers with various request via phone, email and or in person
Communicate with other employees, departments and dealerships
Provide assistance where possible to support company-wide goals to exceed customers’ expectations
Talk to customers about our products and services
Talk to customers about water quality issues or concerns (general knowledge)
Talk to customers about payments, invoices and collections
Talk to customers about scheduling deliveries and service appointments