Customer Service Representative
About The Position
The Customer Service Representatives explain shooting options available that day and future days; sell targets and collect appropriate fees; make proper change; give customer the proper amount of tokens or load sale to Promatic card when applicable; answer phone calls; fill out daily report forms; file Facility Use Agreements and make appropriate arrangements for the event based on the needs of the lessee, including contact with personnel needed to staff for scheduled shoots; light housekeeping as needed; stock office supplies as needed, handle shipping and receiving. Perform other duties as assigned which are reasonably within scope of duties enumerated above.
Requirements
- Requires knowledge, skill and mental development equivalent to a minimum of an 8th grade education.
- Minimum of 16 years old possessing a valid DL.
- Requires ability to legally be around firearms
- Requires physical condition and ability to perform position responsibilities.
- Requires availability to work most weekends, with some nights or holidays for events.
- Ability to work schedule to meet the needs of the WSRC with some long shifts up to 10 hours.
- Requires completion of a background check and self-disclosure criminal history.
Nice To Haves
- Prefers knowledge of basic office equipment, personal computers, and can create a Word document or Excel spreadsheet.
- Prefers ability to understand and follow simple oral and written instructions.
- Willingness to learn shooting discipline rules and regulations.
Responsibilities
- Explain events in detail to customers, in person, email and over the phone.
- Sell targets/collect appropriate fees, make proper change, turn in the proper amount of revenue to manager.
- Provide customers with proper number of coins/targets or loaded Promatic card, when needed.
- Send/receive emails and assist with event staffing calls as directed by manager.
- Complete daily report forms and daily clerical duties.
- Perform Light housekeeping and stocking of supplies, as needed.
- Perform other WSRC duties as assigned which are reasonably within scope of duties enumerated above.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
