Customer Service Representative

IPM Foods • Janesville, WI

6h

About The Position

The Customer Service Representative acts as the point of contact between the customer and the company. Displays a professional image of the company, provides a comprehensive service in a high performance, customer focused environment with respect to company products, procedures and technology. This role will report to the Customer Relations Manager.

Requirements

• Must be 18 years of age or older.
• Must have working knowledge of Microsoft Office and other Microsoft applications.
• Exceptional interpersonal and communication skills
• Ability to multi-task and prioritize effectively
• Ability to work in a fast-paced, detail-oriented environment

Responsibilities

• Provide superb customer service to all customers via in person, telephone, web, and email
• Build sustainable relationships and trust with customer through interactive communication
• Manage packaging inventory by working with the warehouse and supply chain to make sure our orders are going out at the highest rate
• Track and document R&D version changes both with production paperwork and Mysis
• Maintain up-to-date knowledge of products, customers, processes, and suppliers
• Provide daily updates and/or reports on customers’ requests and issues
• Precisely enter purchase orders, production dates, ingredient delays, etc. in the production SharePoint database
• Work with cross functional teams as needed to ensure release of product is on time
• Ability to travel to the human food facility when needed
• Contributes to business results and overall experience
• Organizes work information to ensure accuracy and completeness
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed